Individual claims

You may submit to us via email at shieldclaims_submission@aviva-asia.com.

Please use the email subject: Claim Submission: [Policy Number] or Claim Submission: [Name of the Policy/ Plan i.e. MyShield]

The claim form is not required for pre-hospital and post-hospital claims. 

You may submit to us via email at SGlifeclaims_support@aviva-asia.com.

Please use the email subject: Claim Submission: [Policy Number] - [Type of Claim]

• Instructions on documents required can be found on page 1 of the relevant claim form, which you can download from the Form Library below.
• Please provide a copy of policyholder's/claimant's bank statement/book and NRIC of the bank account holder for hassle-free claim payment, straight into policyholder's/claimant's bank account.
• If you've submitted medical reimbursement claims via email, please keep your original bills for at least 6 months.
• Alternatively, you may also submit the claim documents to us via post to 

Aviva Ltd | 4 Shenton Way #01-01 SGX Centre 2 Singapore 068807 | Attention: Individual Life Claims (for Life insurance claims)/Attention: Individual Health Claims (for MyShield and MyHealthPlus)