Letter of Guarantee (LoG)
Waives your upfront deposit for hospital admission
A hassle-free hospitalisation experience
Admission is cashless and convenient with our Letter of Guarantee (LoG).
Waiver of deposit up to S$50,000
Request for an LoG on the day of your admission and enjoy a waiver of upfront deposit up to S$50,000.
E-filing of claims by hospital
Expect a hassle-free claim process as the hospital will e-file your claims directly with Aviva.
Cashless and hassle-free
Focus on your health without having to pay an upfront deposit at our participating hospitals.
LoG is available for customers who are Singaporeans/Permanent Residents and require day surgery or inpatient medical treatment at any of the participating list of public or private hospitals. If you're seeking medical treatment with our private panel specialist, please request for pre-approval, also known as pre-authorisation, to enjoy certainty of claim outcome, higher coverage and benefits.
| Hospital type | Waiver of admission deposit
(with effect from 1 January 2020) |
|---|---|
| Public hospital | Up to S$50,000 |
| Panel specialist in a private hospital | Up to S$15,000 |
| Non-panel specialist in a private hospital | Up to S$5,000 |
Participating hospitals for LoG
Public hospitals
Private hospitals
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Aviva's Patient Support Programme
Exclusively for MyShield and MyHealthPlus policyholders, a value-added service to help you and your family kick-start your post-treatment recovery journey effectively and give you greater confidence to go about your life as normally as possible.
For MyShield / MyHealthPlus customers
Get priority access to over 300 medical specialists, secure an appointment within three working days and benefit more from Aviva specialist panel. Terms and Conditions apply.
Health is Wealth (of Information)
According to Aviva Health Survey 2020, Singaporeans want more information when making decisions about their personal health. See what Singaporeans say about healthcare experiences and how you play a part.
All information provided herein is for your general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. By accessing the information herein, you agree that we are not liable for any loss or damage suffered by you or a third party arising in any way from the reliance of the information provided herein. The information contained herein shall not be reproduced or distributed to unintended parties without the prior written consent of Aviva Ltd. Aviva Ltd reserve the right to make any amendments to the information contained herein at any time.