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We cover trip cancellation or curtailment for any reason.
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Get in touch with us before you engage a contractor to fix any issues and submit your claim within 7 days of the incident.
Please submit your claims through our online portal instead of in-person at our service centers.
Kindly ensure that the required documents are submitted to facilitate your claims process and avoid unnecessary delays.
For a new Home claims submission, please submit your claim here.
For any additional or follow-up claims, please include your claim reference number and send the receipts to gi_claims@singlife.com.
We strongly encourage online submission of claims no later than 7 days after the incident so you can enjoy a faster claims process.
For claims requiring reimbursements for upfront expenses paid (e.g. medical receipts, purchase receipts), please indicate your policy number on your original documents and submit them to:
Singlife Home Insurance Claims, Singapore Life Ltd.
4 Shenton Way, #01-01 SGX Centre 2
Singapore 068807
Have a question? Contact us
You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days.
Once your claim is approved, you'll receive an email from us and your claim payout will be paid via PayNow within 3 business days.
Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully. Otherwise, the bank will mail you a physical cheque in 14 business days.
Useful Claims Information
In case of an emergency, call our 24-hr Emergency Assistance hotline at +65 6460 9391.
Our personnel can also offer details and costs* of specialists who can help you with the following common household problems:
*Paid by you
Frequently Asked Questions
If you have any questions about your home insurance claim that haven't been answered on these web pages you may wish to read our FAQ. Visit our Home Insurance FAQ.