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1
Submit your claim online
Where to submit claims: download and submit your claim form within 7 days | Singlife Singapore

Please submit your claims through our online portal instead of in-person at our service centers.

 

Kindly ensure that the required documents are submitted to facilitate your claims process and avoid unnecessary delays.

 

For a new Home claims submission, please submit your claim here.

 

For any additional or follow-up claims, please include your claim reference number and send the receipts to gi_claims@singlife.com.

2
Mail us your original documents
Where to submit claims: email to Singlife claims support

We strongly encourage online submission of claims no later than 7 days after the incident so you can enjoy a faster claims process.

 

For claims requiring reimbursements for upfront expenses paid (e.g. medical receipts, purchase receipts), please indicate your policy number on your original documents and submit them to:

 

Singlife Home Insurance Claims, Singapore Life Ltd.

4 Shenton Way, #01-01 SGX Centre 2

Singapore 068807

 

Have a question? Contact us

3
We'll be in touch
Singlife will be in touch with you within 3 working days after claims submission

You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 30 working days.  

 

Once your claim is approved, you'll receive an email from us and your claim payout will be paid via PayNow within 3 business days.

 

Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully. Otherwise, the bank will mail you a physical cheque in 14 business days.

 

Useful Claims Information

In case of an emergency, call our 24-hr Emergency Assistance hotline at +65 6460 9391.

 

Our personnel can also offer details and costs* of specialists who can help you with the following common household problems:

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  • Locksmith Referral Assistance - If you are locked out of your home
  • Plumbing Referral Assistance -  If your homes' plumbing is clogged or a leak has sprung
  • Electrical Assistance -  If you have an electric power failure or short circuit in your home.
  • Air-Conditioner Engineer Assistance - If you have a problem with the air-conditioner in your home.
  • Pest Control Assistance - If you require assistance for pest control or pest control prevention for your home.
  • Home Cleaning Assistance - If you require assistance for cleaning of carpet, sofa, window, wall tiles or floor tiles in your home.
  • Television Repair Assistance - If your television set stops working or develops a fault.
  • Freezer and Refrigerator - If your freezer or refrigerator stops working or develops a fault.
  • Washing Machine Repair Assistance - If your washing machine stops working or develops a fault.
  • Home Nursing Care Assistance - If you need nursing care at home.

 

  *Paid by you

Frequently Asked Questions

If you have any questions about your home insurance claim that haven't been answered on these web pages you may wish to read our FAQ. Visit our Home Insurance FAQ.