Lifestyle Insurance

If anyone involved in the accident is injured, call the Police. Exchange contact and identification details with the other party. 

Do not admit liability, sign a promissory note agreeing to pay for damages or allow a towing service to take your car away.

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Call our Emergency Assistance at +65 6333 2222 to start the claims process. We are here for you.

Make the report regardless of whether your car is damaged or if you intend to claim on your own policy.

We can send help to you and help you with your accident reporting*. Or file the accident report at any of our Singlife Approved Repairers during office hours.

If your car can't be driven, we can arrange to tow it to the nearest Singlife Approved Repairer and ensure you are transported safely to where you need to go. 

Please ensure that the required documents are submitted to facilitate the claims process and avoid any unnecessary delay.

Submit your claim here

We are currently dealing with a high volume of claims. We seek your patience and understanding and will respond to you as soon as we can. 

We strongly encourage online submission of claims so you can enjoy a faster claims process.
 

For claims that require reimbursements for upfront expenses paid (medical receipts, purchase receipts, etc.), indicate your policy number on your original documents and submit to:

Singlife Travel Insurance Claims, Singapore Life Ltd.

4 Shenton Way, #01-01 SGX Centre 2,
Singapore 068807

Have a question? Call us.

You'll receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 60 working days. 

Once your claim is approved, you'll receive an email. Your claim payout will be paid via PayNow within 3 business days.

Please ensure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

Otherwise, the bank will mail you a physical cheque.

Include as many details of the incident as possible, such as original documents like medical/purchase receipts.

More details means faster processing! We'll keep you informed if we need other documents beyond receipts.

Personal accident claims form

Death claim form

We are currently dealing with a high volume of claims. We seek your patience and understanding and will respond to you as soon as we can. 

We strongly encourage customers to submit your claim documents via email for faster processing time.

Email us at gi_claims@singlife.com

Make sure to include any supporting documents, such as police reports or receipts. 

Have a question? Call us.

Wait for our acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 60 working days. 

Once your claim is approved, an email will be sent to you. Your claims payout will be paid within 3 business days via PayNow.

Make sure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

Otherwise, the bank will mail you a physical cheque.

Download and submit your claim form to gi_claims@singlife.com

Do include any supporting documents, such as police reports or receipts.

We are currently dealing with a high volume of claims. We seek your patience and understanding and will respond to you as soon as we can. 

We strongly encourage customers to submit your claim documents via email for faster processing time.

Email us at gi_claims@singlife.com

Make sure to include any supporting documents, such as police reports or receipts. 

Have a question? Call us.

You will receive an acknowledgement email from us within 3 working days after your claims submission. If we need further information, we'll get in touch within 60 working days. 

Once your claim is approved, an email will be sent to you. Your claims payout will be paid via PayNow within 3 business days.

Make sure that your PayNow account is registered under your NRIC in order to receive the payment successfully.

If it isn't, the bank will mail you a physical cheque.