Individual claims
How to make a claim
Follow the instructions below to submit your claim via email or via post.
For Health Insurance claims (i.e. Singlife Shield and Singlife Health Plus)
You may submit to us via email at shieldclaims_submission@singlife.com.
Please use the email subject: Claim Submission: [Policy Number] or Claim Submission: [Name of the Policy/ Plan i.e. Singlife Shield]
The claim form is not required for pre-hospital and post-hospital claims.
For Life insurance claims
You may submit to us via email at SGlifeclaims_support@singlife.com.
Please use the email subject: Claim Submission: [Policy Number] - [Type of Claim]
Important notes
- Please read the instructions on how to file a claim under the respective section of Form Library below.
- For a better payment experience, SGD payments to the Assured (Policyholder) will be credited to the bank account linked to the Assured (Policyholder)’s PayNow-NRIC/FIN. Please check that you have registered for PayNow with your bank, using your NRIC/FIN.
- Alternatively, you may also submit the claim documents to us via post. If you've submitted medical reimbursement claims via email, please keep your original bills for at least 6 months.
4 Shenton Way #01-01 SGX Centre 2 Singapore 068807 | Attention: Individual Life Claims (for Life insurance claims)/Attention: Individual Health Claims (for Singlife Shield and Singlife Health Plus)
Form Library
Download the relevant claim forms that you'll need
Total & Permanent Disability, Disability Income and Terminal Illness Claim
Personal Accident Claim
Medical Claim
Critical Illness &/or Male / Female / Child Illness Claim
Maternity and/or Child Benefit Claim
Let us help you
Need assistance? Get in touch with us
Customer Service Hotline
Mondays to Fridays from 8:45 to 17:30
Excluding public holidays
Email: cs_life@singlife.com
Singlife Customer Service Centre
4 Shenton Way, SGX Centre 2
#01-01, Singapore 068807